Refund & Returns Policy

Refunds and Returns Policy

Effective Date: 5/27/2024

Welcome to Blue Ridge PupTreatery! We are committed to providing high-quality, all-natural dog treats for wellness-conscious pet owners. We understand that sometimes you may need to return a product, and we want to make this process as simple and straightforward as possible. Please read our Refunds and Returns Policy carefully to understand our procedures and your rights.

Business Name: Blue Ridge PupTreatery
Website: blueridgepuptreatery.com
Email: blueridgepuptreatery@gmail.com

1. Return Conditions

To be eligible for a return, the following conditions must be met:

  • The product must be unused, unopened, and in its original packaging.
  • The return request must be made within 14 days of receiving the product.
  • Proof of purchase (order number, receipt, etc.) must be provided.

2. Non-Returnable Items

Certain items cannot be returned, including:

  • Opened or used products.
  • Perishable goods, such as treats that have been partially consumed.
  • Products purchased on sale or with a discount.

3. Initiating a Return

To initiate a return, please follow these steps:

  1. Contact Customer Support: Email us at blueridgepuptreatery@gmail.com with your order number, the product you wish to return, and the reason for the return.
  2. Return Authorization: Once your return request is approved, we will provide you with a Return Authorization (RA) number and instructions on how to send the item back to us.
  3. Shipping: Pack the product securely and include the RA number inside the package. Ship the product to the address provided in the return instructions.

4. Return Shipping Costs

  • Customer Responsibility: The customer is responsible for paying the return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
  • Tracking and Insurance: We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for returns lost in transit.

5. Refund Process

Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund.

  • Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
  • Partial Refunds: In some cases, only partial refunds may be granted (e.g., if the item is not in its original condition or is damaged).

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at blueridgepuptreatery@gmail.com with details of the defect or damage.

7. Damaged or Defective Products

If you receive a product that is damaged or defective, please contact us within 7 days of receiving the product. Provide a detailed description of the issue and any supporting photos. We will arrange for a replacement or refund, depending on your preference.

8. Late or Missing Refunds

If you haven’t received a refund within the stated timeframe, please:

  • Check your bank account again.
  • Contact your credit card company; it may take some time before your refund is officially posted.
  • Contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and still have not received your refund, please contact us at blueridgepuptreatery@gmail.com.

9. Contact Information

If you have any questions about our Refunds and Returns Policy, please contact us:

Blue Ridge PupTreatery
Email: blueridgepuptreatery@gmail.com

Thank you for shopping with Blue Ridge PupTreatery. We appreciate your business and are here to ensure your satisfaction with our products.